Flow
A Residents Committee System
Redesigned platform for house committee management
Role: Ux Design | Ui Design
background
What Apartment Residents Committees Looks Like Now
Apartment residents committees in Israel are responsible for a variety
of building-level tasks: tracking payments, coordinating repairs and
maintenance, organizing events, communicating with residents, and
handling administrative administration. Until now, many committees
managed these tasks using paper-based logs, WhatsApp groups,
spreadsheets, or fragmented tools. This often led to miscommunication,
delays, lack of transparency, and resident frustration.
The aim of Flow was to create an integrated digital system that would simplify
administrative workflows for committee members, provide tools for residents,
and reduce friction in building-level communication and decision-making.
problem
The Flow System Existed, But Users Avoided its Unintuitive Interface
The original Flow platform already existed but failed to fully meet the needs of
residents’ committees. Users described it as unintuitive, limited in features, and
not user-friendly for residents. The challenge was not to invent something entirely
new, but to reimagine and redesign the existing system into a product that is
transparent, inclusive, and most importantly efficient.
objectives
Defining the Goals for an Efficient System
1
Redesign the experience to be more intuitive, accessible, and engaging for the users.
2
Fix the weak points
directly address the usability and feature gaps of the old system.
3
Increase adoption
make Flow the go-to choice, replacing all scattered tools.
4
Prepare for expansion
build a scalable system and expand to an app ready for future growth.
research
Understanding Old vs. New Needs
The existing Flow platform was already in use, but it struggled to deliver real
value for residents and committees. Users described the interface as confusing,
with missing features. Many residents avoided the system altogether, relying
instead on WhatsApp groups or offline communication, which created inefficiency.
Flow needed to be redesigned to truly meet the needs of both committees and residents.
interviews
Gathering Insights from Committees and Residents
To understand the real pain points, we interviewed both building
committees and residents. Their feedback highlighted what they
truly needed to make community management easier.
"
The system feels outdated and hard to use, so most of us just prefer managing things in WhatsApp groups.
"
I never know when payments are due or what’s happening in the building there’s no clear way to stay updated
persona
Understanding Our Target Users and their needs
Name
Yisrael Paps
Age
46 Years
Location
Jerusalem IL
Role
Residents committee
Goals
- Keep residents informed and engaged
- Simplify payment tracking and reminders
- Reduce time spent on repetitive communication
- Make committee work more transparent and organized
Challenges
- Too much reliance on WhatsApp or phone calls
- Feels like he is doing extra work instead of saving time
- Outdated interface that residents don’t want to use
No easy way to centralize building updates
Flow Benefits
- More efficient committee management, saving Yisrael time and stress
Automated payment tracking and reminders to reduce manual work
A single place for updates, messages, and documents
ui design
Designing a User-Friendly Visually Appealing Interface
solutions
Addressing Residents Committees Challenges And Delivering Targeted Solutions
1
Building Information
Creating an organized space where all payments, resident details and building info is managed.
Dashboard Board
Brings all data into one place and allows the committee to manage apartments and streamline daily tasks without switching between multiple tools.
2
Payment Tracking
Replacing spreadsheets, WhatsApp messages and manual notes and payments.
Expense Management
Recording costs, track payments and review financial activity in an organized way. This helps reduce manual follow ups.
3
Insights and Reports
Presenting financial activity helps the committee understand building performance.
Candidate Board
Monthly balance and a detailed list of all payments, organizes income data clearly and export options which allows sharing when needed.
project outcome
Extending the Experience to Web and Mobile
As part of the redesign, added two complementary products.
Mobile App
The app focuses on quick actions residents and committee members
perform on the go. managing tasks can all be done directly from the phone,
in a fast and intuitive workflow and works seamlessly with the system.
Website
The website provides a broader view of the system with structured explanations,
guidance and detailed information about Flow. It helps users understand the system,
learn how features work and get clarity before they begin using the platform.
reflection
What I Learned Throughout the Project
Working on Flow taught me how to simplify complex management processes into clear, usable
interfaces. I learned how small interaction decisions can create meaningful improvements.
Collaborating with developers strengthened my ability to prepare clean handoffs,
define edge cases and align design decisions with technical constraints.
The process improved the way I communicate requirements, anticipate
development needs and create designs that translate smoothly into production.
